Responsibilities and Duties
Ensure superior customer support through Real time Ticket based supports.
Help in planning of support to the customer (geographical knowledge will be a big advantage)
Get appointments from Customers based on the availability of team member / field engineer.
Required Experience, Skills and Qualifications
Any Degree / Diploma (Technical Background will be first preference)
- 1Minimum 5~7 year experience in customer care / support.
- Experience in MIS / CRM or Ticketing Software.
- English, Hindi and any additional regional language will be an added advantage.
- Fast learner / Responsive / Collaborative / Team Work.
- Geographical knowledge and prior experience in planning of tours.
