Eon Infotech Ltd. is seeking a motivated Operations Executive with strong operational and managerial skills. The ideal candidate will efficiently manage customer interactions, field staff, and technical support operations while ensuring timely issue resolution.
Essential Skills:
- Customer Management
- Team and Field Staff Management
- Work Planning & Scheduling
- Strong verbal & written communication
- Problem-solving abilities under pressure
- Proficiency in MS-Office/Open Office and Google Maps
Desired Skills:
- Knowledge of Telecom or Vehicle Electronics
- Experience with client calls & complaint handling
Key Responsibilities:
- Manage the Customer Service Field Team and Support Technicians
- Professionally handle customer calls and resolve complaints
- Coordinate with clients, the production team, and management
- Monitor Vehicle Tracking System (VTS) devices through dashboards, MIS, and web apps
- Plan replacements and maintenance for faulty devices
- Conduct customer training sessions on VTS operations and report generation
- Perform GPS data analysis
- Update information systems and maintain accurate records
- Report progress and status updates to both customers and internal teams
- Assist with other VTS-related activities as required by the client
Qualifications:
- Graduate in any discipline with a one-year computer diploma, or a Degree in Electronics & Communication, Mechanical, or equivalent.
Experience:
- 0 to 2 years of experience as an Operations Support Executive (Freshers are welcome to apply)
Additional Requirements:
- Must have personal conveyance for commuting
- Shift-Day/Night
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹17,000.00 per month
Benefits:
License/Certification:
- Driving Licence and two-wheeler (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
