Quality Assurance Executive – Student Support
Location: Calicut, Kerala
Job Type: Full-Time
Experience: 1–3 Years
Joining: Immediate Joiners Preferred
Job Summary
We are looking for a Quality Assurance Executive – Student Support to ensure a high-quality learning experience for students. The role involves handling student concerns, collecting feedback, monitoring academic quality, and coordinating with faculty and management to resolve issues.
Key Responsibilities
- Handle and resolve student complaints, concerns, and queries.
- Regularly collect and review student feedback.
- Monitor the quality of classes, faculty support, and student services.
- Coordinate with faculty and internal teams to resolve student issues.
- Follow up with students to ensure concerns are properly addressed.
- Monitor student satisfaction and overall learning experience.
- Identify recurring problems and recommend improvements.
- Maintain records of student complaints, feedback, and resolutions.
- Prepare student feedback and quality reports.
- Ensure effective communication between students, faculty, and management.
- Support continuous improvement of academic and student services.
Requirements
- 1–3 years of experience in Quality Assurance, Student Support, Academic Coordination, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and follow-up skills.
- Patient and approachable attitude.
- Good coordination and organizational skills.
- Basic knowledge of MS Office/Google Workspace.
- Ability to handle student concerns professionally.
Work Location: In person
