Key Result Areas (KRAs) – Sales Coordinator1. Sales Order Management
- Ensure timely and accurate processing of customer orders.
- Coordinate with internal teams for seamless order execution and delivery.
2. Quotation & Proposal Management
- Prepare and share quotations, proposals, and sales documentation within the defined turnaround time.
- Ensure accuracy in pricing, specifications, and commercial terms.
3. Customer Coordination
- Act as the primary point of contact for customer inquiries, order status, and follow-ups.
- Maintain high levels of customer satisfaction through prompt communication.
4. Sales Team Support
- Provide administrative and operational support to the sales team.
- Schedule meetings, maintain sales calendars, and assist in achieving sales targets.
5. CRM & Data Management
- Maintain accurate customer records, sales pipelines, and order details in the CRM/ERP system.
- Ensure timely updates of customer interactions and sales activities.
6. Cross-Functional Coordination
- Coordinate with Production, Dispatch, Logistics, Finance, and Stores teams to ensure timely order fulfillment.
- Resolve order-related issues by collaborating with relevant departments.
7. MIS & Reporting
- Prepare daily, weekly, and monthly sales reports, order status reports, and management dashboards.
- Track sales performance and provide timely updates to management.
8. Payment & Collection Follow-Up
- Coordinate with customers and the finance team for payment follow-ups.
- Monitor outstanding receivables and assist in improving collection efficiency.
9. Customer Complaint Resolution
- Record, track, and coordinate the resolution of customer complaints.
- Ensure timely closure of issues and maintain customer satisfaction.
10. Process Compliance & Documentation
- Maintain complete documentation of quotations, purchase orders, invoices, and customer correspondence.
- Ensure adherence to company policies, sales processes, and documentation standards.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
