We are looking for a proactive and customer-oriented Customer Relationship Executive (CRE) to manage customer interactions, prepare quotations, follow up on inquiries, and ensure excellent customer service. The candidate will act as the primary point of contact between the company and customers, ensuring timely communication and order coordination.
Key Responsibilities:
- Handle customer inquiries through phone, email, WhatsApp, and other communication channels.
- Understand customer requirements and provide suitable product/service information.
- Prepare and share quotations as per customer requirements and company pricing.
- Follow up with customers for quotation approval and order confirmation.
- Coordinate with the Sales, Billing, and Operations teams for order processing and timely delivery.
- Resolve customer queries and complaints in a professional manner.
- Maintain customer records, quotations, and communication history in the CRM or ERP system.
- Build and maintain strong customer relationships to improve customer satisfaction and retention.
- Provide regular updates to customers regarding order status, delivery, and payments.
- Prepare daily and monthly reports related to customer inquiries, quotations, and follow-ups.
Required Qualifications:
- Bachelor's degree in any discipline (B.Com, BBA, BA, or equivalent).
- 1–3 years of experience in Customer Relationship, Sales Coordination, or Customer Support.
Required Skills:
- Excellent communication and interpersonal skills.
- Good knowledge of MS Office (Excel, Word, Outlook).
- Basic knowledge of CRM/ERP software.
- Ability to prepare professional quotations.
- Strong follow-up, negotiation, and problem-solving skills.
- Good organizational and time management skills.
Preferred Experience:
- Experience in quotation preparation, customer handling, sales coordination, or customer support.
- Knowledge of invoicing and order processing will be an added advantage.
Department: Customer Relationship / Sales Support
Employment Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
