Job Summary:
We are seeking a friendly and professional Front Office Associate (FOA) with 0.6–1 year of hotel experience to join our reception team. The ideal candidate will provide excellent guest service, ensure smooth check-in/check-out operations, and support daily front office activities.
Key Responsibilities:
- Greet and welcome guests with a warm and professional attitude
- Handle check-ins, check-outs, room assignments, and billing accurately
- Respond promptly to guest inquiries via phone, email, and in person
- Maintain reservations and update records in the property management system
- Coordinate with housekeeping and other departments for room readiness
- Manage cash handling and maintain accurate accounts at the front desk
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests, complaints, and service recovery with empathy
- Maintain a clean, organized, and presentable front desk area
Qualifications:
- 0.6 – 1 year of hotel front office / guest service experience
- Excellent communication skills (English; local language skills preferred)
- Professional appearance and customer-focused personality
- Ability to multitask and remain calm under pressure
- Basic computer skills and familiarity with hotel PMS/systems
- Strong teamwork and problem‐solving abilities
What We Offer:
- Competitive salary and benefits
- Training and opportunities for growth
- Friendly, supportive work environment
How to Apply:
Please submit your resume on +91 9311055218.
Job Type: Full-time
Pay: From ₹15,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
