Job Description:
End User Support
- Respond to user IT issues and service requests
- Troubleshoot laptops, peripherals, software, and connectivity issues
- Support remote/WFH employees
- Meeting room and conferencing support
- User training and basic IT guidance.
User & Access Management
- User account creation, modification, and deactivation
- Password resets and account recovery
- Access requests and permission changes
- MFA setup and troubleshooting
- User onboarding and offboarding
SaaS & Business Application Administration
- License assignment and management
- Monitoring license utilization
- Basic administration and troubleshooting of SaaS platforms (Google Workspace, Zoom, Adobe, etc.)
- Vendor coordination for SaaS-related issues
Endpoint & Asset Management
- Laptop setup, deployment, and replacement
- Asset inventory and tracking
- Endpoint security monitoring and support
- Software installation, updates, and patching
- Device lifecycle management
- IT procurement assistance
- Internet and office equipment support
- Documentation and record maintenance
- Support for IT projects, UAT, and system rollouts
Qualifications:
- Graduate of IT, Computer Engineering or any related course
- Must have 1-2 years of experience of being IT Support
- Must be willing to work in a hybrid setup
- Mus be residing within Bangalore
Pay: ₹9,498.96 - ₹40,312.04 per month
Benefits:
- Health insurance
- Work from home
Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka
