Customer Success Associate
Experience: 0–2 Years Employment Type: Full-time Location: [Location]
About Us
Resolute/HumanFractal.AI is an integrated digital health and wellness platform focused on precision wellness, continuous virtual care, and digital therapeutics. We deliver hyper-personalized, technology-enabled health journeys that are intuitive, holistic, and outcome-driven. Our multidisciplinary team of clinicians, engineers, data scientists, behavioral experts, and wellness practitioners is committed to helping individuals achieve better health outcomes through innovative digital care.
Job Summary
We are looking for a proactive and customer-focused Customer Success Associate to join our team. In this role, you will be responsible for delivering an exceptional customer experience by supporting clients throughout their healthcare journey. You will work closely with cross-functional teams to resolve customer concerns, improve engagement, ensure seamless onboarding, and contribute to customer retention.
This role is ideal for candidates with 0–2 years of experience in customer success, customer support, client servicing, healthcare operations, or related fields who are passionate about delivering outstanding customer experiences.
Key Responsibilities
Serve as the primary point of contact for customer queries via phone, email, chat, and other communication channels.
Provide prompt, accurate, and empathetic support to resolve customer concerns.
Guide customers through platform features, consultations, and wellness program navigation.
Ensure a smooth onboarding experience for new customers.
Conduct regular follow-ups to improve customer engagement and program adherence.
Identify customers at risk of disengagement and support retention initiatives.
Coordinate with clinical, operations, and product teams to address customer needs effectively.
Schedule consultations and ensure timely follow-ups.
Escalate complex or critical issues to the appropriate teams while ensuring timely resolution.
Maintain accurate records of customer interactions, feedback, and case updates using CRM systems.
Monitor customer success metrics such as response time, customer satisfaction, and engagement.
Contribute to continuous process improvements by sharing customer feedback and insights.
Qualifications
Bachelor's degree in any discipline.
0–2 years of experience in Customer Success, Customer Support, Client Servicing, Healthcare Operations, or a related field.
Experience in a healthcare, wellness, SaaS, or health-tech environment is an added advantage.
Skills & Competencies
Excellent verbal and written communication skills.
Strong interpersonal skills with a customer-first mindset.
Empathy, patience, and active listening abilities.
Strong problem-solving and conflict-resolution skills.
Ability to manage multiple customer interactions efficiently.
Familiarity with CRM platforms, Google Workspace, and communication tools.
Strong organizational and time-management skills.
Ability to work collaboratively in a fast-paced, cross-functional environment.
Interest in healthcare, wellness, or digital health is preferred.
What We Offer
Opportunity to work in a fast-growing digital health and wellness company.
Exposure to cross-functional collaboration with clinical, product, operations, and growth teams.
Continuous learning and professional development opportunities.
A collaborative, inclusive, and innovation-driven work environment.
Competitive compensation and career growth opportunities.
Benefits:
Application Question(s):
- Do you have Excellent English communication
- Are you willing to work from office . Bangalore location
Work Location: In person
