The Systems Administrator is a critical member of the Unified Collaboration IT Team, responsible for supporting and maintaining the Office 365 environment with a focus on SharePoint and OneDrive. This position involves active collaboration with cross-functional IT teams to deliver comprehensive global support for the Resideo corporate Microsoft Office 365 tenant. The role requires strong self-motivation, advanced critical thinking, and proactive problem-solving skills directed toward optimizing end-user experiences. By partnering with network, security, and IT Service Management teams, the Systems Administrator addresses evolving business needs while ensuring cost efficiency and minimizing operational impact.
Job Duties
- Proficient in Office 365, Active Directory, SharePoint, OneDrive, Teams, Exchange, and Azure
- Experienced in Office 365 migration, troubleshooting, system design, and service delivery
- Skilled in the installation, upgrade, configuration, testing, maintenance, and support of software within production environments
- Supports the development and implementation of strategic initiatives for Office 365 products and services
- Collaborates with business units to evaluate and promote adoption of new features associated with Office 365 and related technologies
- Documents ongoing operations and maintain business continuity, including system topology, operating procedures, and disaster recovery protocols
- Manages Office 365 infrastructure parameters and policies
- Demonstrates exemplary communication skills across all organizational levels
- Monitors Office 365 service health and resolves third-level service requests
- Maintains expertise in Office 365 licensing administration
- Supports and sustains operational functions for SharePoint and OneDrive
- Demonstrates proficiency in PowerShell scripting
- Ensures the security and reliability of Office 365 systems and services
- Partners with stakeholders to capture, define, and document business requirements
- Tracks and escalates incidents with Microsoft technical support
- Analyses and reports on Office 365 app metrics
- Mines data in Office 365 to identify trends and usage patterns
- Coordinates resolution of customer satisfaction issues
- Conducts cleanup activities in Office 365 by identifying and removing unused objects
- Assists in departmental Monthly Operation Reporting through automation using Power BI
- Performs incident management responsibilities
- Possesses knowledge of PowerShell scripting and Power BI report creation
You must have
- Minimum of five years’ experience with Office 365
- Strong analytical and troubleshooting abilities across enterprise platforms
- Exceptional interpersonal skills and the capacity to collaborate effectively with engineers and managers at all organizational levels
We Value
- Ability to build trust within teams
- Fosters continuous improvement and innovation by encouraging diverse perspectives
- Develop effective relationships with IT staff, business units, and external vendors
- Provides leadership in strategic architectural projects and initiatives
Bachelor’s degree or equivalent senior-level experience
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#LI-JR2
#Hybrid
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
