An Email Support Executive resolves customer inquiries, handles complaints, and provides troubleshooting primarily through written digital communication. They protect brand reputation by ensuring fast, empathetic, and professional responses while strictly adhering to internal Service Level Agreements (SLAs). [1, 2, 3, 4]Key Responsibilities
- Inbox Management: Monitor and respond to high volumes of customer emails promptly, ensuring each inquiry receives accurate and comprehensive assistance. [1, 2, 3, 4]
- Issue Resolution: Troubleshoot product or service issues, guide customers through step-by-step solutions, and process requests like refunds, cancellations, or account updates. [1, 2, 3, 4]
- Escalations: Identify complex or Tier-2/Tier-3 technical issues and route them to the appropriate engineering, billing, or management departments. [1, 2, 3]
- Documentation: Log all customer interactions and ticket statuses meticulously using Customer Relationship Management (CRM) or helpdesk software. [1, 2]
- Process Improvement: Identify recurring customer complaints and suggest feedback-driven enhancements to internal teams to prevent future issues. [1]
Qualifications & Requirements
- Education: High school diploma required; Bachelor's degree in business, communications, or a related field is often preferred.
- Experience: 0 to 3+ years in a client-facing, customer service, or application support role.
- Tech Skills: Proficiency in helpdesk and ticketing software like Zendesk, Freshdesk, or Salesforce.
- Age criteria criteria18 to 29 years
Pay: ₹10,264.19 - ₹32,508.40 per month
Work Location: In person
