- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- total work: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
