Job description
Job Title: Program Manager - IT Services
Experience 15+ years
Location: Kharadi, Pune
Employment- Full time
Note: Immediate Joining
We are looking for a program manager to be responsible for organizing programs and activities for our organization. You will be tasked with developing programs to support the organization's strategic direction, as well as creating and managing long term goals. You will also be in charge of developing budgets and operating plans for programs and writing program funding proposals.
In order to be successful in this role, you will need to have prior experience in both program management and team management. A bachelor's degree is required.
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Organizing programs and activities in accordance with the mission and goals of the organization.
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Developing new programs to support the strategic direction of the organization.
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Creating and managing long-term goals.
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Developing a budget and operating plan for the program.
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Developing an evaluation method to assess program strengths and identify areas for improvement.
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Writing program funding proposals to guarantee uninterrupted delivery of services.
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Managing a team with a diverse array of talents and responsibilities.
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Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
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Implementing and managing changes and interventions to ensure project goals are achieved.
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Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
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Producing accurate and timely reporting of program status throughout its life cycle.
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Analyzing program risks.
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Working on strategy with the marketing team.
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Bachelor's degree or master's degree in business or related field.
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Proven experience in program management.
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Proven stakeholder management skills.
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Proven experience managing a team.
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Experience using computers for a variety of tasks.
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Competency in Microsoft applications including Word, Excel, and Outlook.
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Understanding of project management.
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Lead complex projects/programs from conceptual design to implementation.
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Own the application development lifecycle and leverage Agile/Iterative methodology to deliver software systems in short but progressive and impactful cycles.
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Manage project priorities and resource assignments to ensure adequate resources are available for successful projects.
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Scope project work through discovery of business requirements, non-functional requirements and translation to technical work effort, SDLC project plans and work breakdown scheduling.
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Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting of billable hours for efficient client invoicing against the project budget on a periodical basis.
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Manage projects to an acceptable level of risk by balancing scope, time, cost and quality, while maintaining a positive environment that promotes individual development and high-performance standards.
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Oversee the development and tracking of integrated project plans. Adapt and apply the Suavis delivery approach to meet project objectives and client business drivers. Establish and maintain project communication.
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Oversee project estimations, and development of project deliverables. Establish and maintain processes to manage scope throughout the project lifecycle. Identify and manage project issues.
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Set project quality and performance standards. Assess and manage risk over the project lifecycle. Maintain project tracking and information systems.
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Ensure key project-wide roles and responsibilities are defined. Ensure the use of best practices and apply lessons learned from previous projects. Ensure a positive, collaborative work environment for the team.
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Build and structure project teams to ensure maximum performance. Provide purpose, direction and motivation to the team. Clarify and communicate project objectives and success criteria.
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Responsible for ongoing client satisfaction. Manage peer-level client relationships (expectation, communication, negotiation, escalation, feedback, etc.). Develop relationships with key client stakeholders and client executives.
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Mentor development teams, encourage adoptions of latest technologies, promote use of best practices and design patterns. Participate in recruitment and hiring activities. Participate in, and assist with, company events such as training and internal initiatives. Contribute to the ongoing development of the Program Management Domain and Quality Improvement initiatives at Suavis
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Drive various organization-level operating procedures, such as those for change-management, quality management.
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Contribute to a practice, domain or account by way of knowledge management, new business development, writing proposals / estimations / RFPs, etc.
