JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Regional Programme Governance Manager
What this job involves:
The Regional Programme Governance Manager is a critical role responsible for ensuring the seamless governance, compliance, and operational excellence of a complex, multi-country capital project programme across the Asia Pacific region. This position serves as the operational backbone for the APJ Account Management and Programme Management Lead, acting as the subject matter expert for the client's processes, technology systems, and reporting requirements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role exemplifies that commitment by driving consistency, transparency, and accountability across geographically dispersed project delivery teams. The Regional Programme Governance Manager owns and manages the monthly reporting and financial calendars, ensures the accuracy and completeness of the client's internal financial management tool (Tririga Capital Projects) as the single source of truth, and provides strategic guidance to Project Management Office (PMO) teams and variable project delivery teams across the Asia Pacific region. This role requires close collaboration with Regional Project Management Directors, the Regional Commercial Director, and counterparts in the Americas to capture lessons learned, share best practice, and look for opportunities to continuously improve programme delivery. By championing the adoption of standardized processes, leading onboarding and training initiatives, preparing critical account deliverables, and facilitating governance meetings with senior leadership stakeholders, the Regional Programme Governance Manager enables informed decision-making and ensures that all project activities align with contractual obligations and Critical Performance Indicators. This is an opportunity to contribute to the success of a dynamic, high-impact account where precision, collaboration, and a commitment to operational excellence are paramount. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this role ideal for a proactive, strategic thinker who thrives in a fast-paced, multi-cultural environment.
Core responsibilities:
Serve as the subject matter expert for the client's project management processes, standards, and governance frameworks, providing guidance to dedicated account teams and variable project delivery teams across the Asia Pacific region.
Own and manage the monthly reporting and financial calendars, coordinating with PMO members, Regional Project Management Directors, and the Regional Commercial Director to ensure timely preparation, review, and submission of all account deliverables.
Maintain the client's internal financial management tool (Tririga Capital Projects) as the single source of truth for all project data, ensuring accuracy, completeness, and compliance with client requirements and contractual obligations.
Lead the onboarding and ongoing training of project delivery teams on client processes, governance requirements, and the use of project management information systems (where required), including delivery of training sessions and provision of ongoing support.
Prepare, consolidate, and deliver regular programme and financial reports for use by the APJ Account Management and Programme Management Lead, Regional Project Management Directors, and client stakeholders, ensuring accuracy, clarity, and alignment with the programme.
Facilitate governance meetings with client leadership stakeholders, including preparation of agendas, materials, and meeting minutes, and chair meetings as required to ensure productive engagement and follow-through on action items.
Interface with equivalent role in the Americas region, to share best practice, capture lessons learned, and drive consistency in governance approaches across regions.
Respond to ad hoc reporting requests and data inquiries from client stakeholders and senior leadership, delivering timely, accurate, and professionally presented outputs.
Coordinate with the Regional Commercial Director on finance-related governance activities, including support for cash flow forecasting, invoice tracking, budget variance reporting, and procurement compliance.
Support the preparation of compliance documentation for internal and external audits, ensuring adherence to client-specific business controls, financial reporting standards, and record management requirements.
Drive continuous improvement initiatives to enhance the efficiency, accuracy, and transparency of governance processes, reporting frameworks, and data management practices across the regional programme.
Support the APJ Account Management and Programme Management Lead in the preparation of internal JLL performance reviews, client satisfaction assessments, and strategic planning activities.
Key Interfaces:
APJ Account Management and Programme Management Lead (direct reporting line)
Regional Project Management Directors (India, Japan, Rest of Asia)
Regional Commercial Director
Variable project delivery teams across Asia Pacific
Client leadership stakeholders and programme sponsors
Success Criteria:
Consistent, timely, and accurate delivery of all monthly reports and account deliverables, meeting or exceeding client expectations and contractual requirements.
Tririga Capital Projects maintained as the single source of truth for project data, with measurable improvements in data accuracy, completeness, and accessibility.
Demonstrated proficiency of project delivery teams in the client's processes and governance frameworks, as evidenced by reduced compliance gaps and positive feedback from client stakeholders.
Effective facilitation of governance meetings with client leadership, with clear evidence of productive engagement, action item follow-through, and stakeholder satisfaction.
Successful onboarding and training of new project team members, with clear evidence of knowledge transfer and adoption of standardized processes.
Positive feedback from the APACJ Account Management and Programme Management Lead, Regional Project Management Directors, and client stakeholders on the quality, timeliness, and strategic value of governance support.
Measurable contribution to continuous improvement initiatives, with documented evidence of process enhancements, efficiency gains, and best practice adoption.
Effective collaboration with Americas counterpart, with documented evidence of lessons learned shared, best practices adopted, and governance consistency achieved across regions.
Attributes:
Exceptional attention to detail and a meticulous approach to governance, data management, and quality control.
Strong strategic thinking and the ability to translate client requirements into actionable governance frameworks and processes.
Excellent organizational and time management skills, with the ability to manage multiple priorities, deadlines, and competing demands in a fast-paced, dynamic environment.
Proactive and self-motivated, with the ability to work independently, take ownership of responsibilities, and drive initiatives to completion without constant supervision.
Outstanding communication skills, both written and verbal, with the ability to convey complex information clearly and professionally to diverse audiences, including senior leadership and client stakeholders.
Collaborative and team-oriented, with a genuine commitment to supporting colleagues and contributing to collective success; we support each other's wellbeing and champion inclusivity and belonging across teams.
Strong analytical and problem-solving skills, with the ability to identify issues, diagnose root causes, and recommend practical, strategic solutions.
High degree of resilience and adaptability, with the ability to navigate ambiguity, manage change, and remain effective in a multi-cultural, multi-country environment.
Demonstrated leadership capability, with the ability to influence, guide, and train others in the adoption of best practices and governance standards.
High level of proficiency in technology and information systems, with a natural aptitude for learning and mastering new software platforms and enterprise data tools.
Demonstrated integrity, professionalism, and commitment to upholding the highest standards of ethical conduct and client service.
Preferred qualifications:
Bachelor's degree or equivalent qualification in business administration, project management, finance, information systems, or a related field; postgraduate qualification is advantageous.
Minimum of 8 years of experience, with demonstrable exerience in programme governance, project coordination, data management, or operational support within a project delivery, construction, or professional services environment.
Prior experience working with project management information systems or enterprise data platforms; experience with JLL's Ingenious/Adaptive Work system and/or client financial management tools (e.g., Tririga Capital Projects) is highly desirable.
Demonstrated experience in preparing professional reports, dashboards, and presentations for senior leadership and client stakeholders in a multi-country or regional capacity.
Strong proficiency in Microsoft Excel (including advanced data analysis, pivot tables, and reporting functions), PowerPoint, Word, and Teams; familiarity with other data visualization and reporting tools is advantageous.
Understanding of project management principles, financial reporting, contract compliance, and governance frameworks within a client-facing environment.
Experience in leading onboarding, training, and knowledge transfer initiatives for geographically dispersed teams.
Familiarity with construction, design, or capital project delivery processes is advantageous but not essential.
Experience working in a multi-cultural, multi-country environment, with appreciation for cultural nuances and effective remote collaboration.
Demonstrated ability to interface with senior leadership and client stakeholders, facilitate meetings, and manage stakeholder expectations with professionalism and diplomacy.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
