We are looking for a highly motivated and strategic Senior Account Manager to manage and grow enterprise client portfolios. The role focuses on customer success, account growth, delivery governance, commercial ownership, and serving as a trusted technology advisor. As an AI-first organisation, the candidate is expected to leverage AI tools to improve productivity and identify AI-led opportunities for clients.
Key Responsibilities:
- Own a portfolio of strategic and enterprise accounts, ensuring customer satisfaction, account health, revenue growth, and long-term partnerships.
- Build trusted relationships with business stakeholders and executive sponsors, understand their business priorities, and recommend technology, AI, cloud, and digital transformation solutions.
- Develop and execute account growth strategies, conduct Quarterly Business Reviews (QBRs), and identify opportunities for referrals, renewals, upselling, cross-selling, and new engagements.
- Own commercial activities including proposals, estimations, Statements of Work (SOWs), Change Requests (CRs), contract discussions, invoicing coordination, payment follow-ups, and renewals.
- Partner with Delivery, Engineering, Product, Design, QA, and Finance teams to ensure successful project execution, proactively manage risks, resolve escalations, and maintain high customer satisfaction.
- Monitor account performance, including revenue, profitability, resource utilisation, delivery metrics, and forecasts, while providing regular business updates to leadership.
- Leverage AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve productivity across research, proposal development, account planning, reporting, and meeting documentation.
- Identify opportunities where AI, automation, and emerging technologies can create measurable business value for clients, working closely with internal solution and AI teams.
- Mentor junior Account Managers, contribute to process improvements, and develop customer success stories, case studies, and executive presentations.
Required Skills:
- Strategic Account Management
- Enterprise Client Management
- Customer Success
- Revenue Growth
- Commercial & Contract Management
- Proposal & Estimation Management
- SDLC & Agile Understanding
- Business Acumen
- Stakeholder Management
- Negotiation & Presentation Skills
- Advanced Excel, PowerPoint, CRM tools, Jira, Confluence, Notion, Slack
- AI productivity tools (ChatGPT, Claude, Gemini, Copilot)
Educational Qualifications
- Bachelor's degree in Engineering, Computer Science, Business, or related field.
- MBA preferred.
- 5–8 years of Account Management / Customer Success experience in IT Services, Digital Engineering, or Consulting.
Pay: ₹1,200,000.00 - ₹1,300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
