Job Title: Account Executive – Client Success
Job Location : Noida, Uttar Pradesh
Experience : 1–3 Years
Employment Type : Full-Time
Job Summary
We are looking for a proactive and customer-focused Account Executive to manage and nurture relationships with our existing clients. The ideal candidate will act as the primary point of contact for assigned accounts, ensuring smooth communication, timely follow-ups, project coordination, and high levels of client satisfaction.
The candidate will work closely with Project Managers, Technical Teams, and Management to ensure client expectations are met while identifying opportunities to strengthen long-term partnerships.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with clients.
- Understand client requirements, concerns, and business objectives.
- Ensure a positive customer experience throughout the engagement.
Client Communication
- Conduct regular follow-ups with clients regarding ongoing projects.
- Schedule and coordinate client meetings and review calls.
- Collect client feedback and ensure timely resolution of concerns.
- Maintain clear and professional communication via email, phone, and virtual meetings.
Account Management
- Monitor the overall health of assigned client accounts.
- Ensure timely delivery of commitments in coordination with internal teams.
- Track client requests and follow up until closure.
- Maintain records of client communications, feedback, and action items.
Project Coordination
- Coordinate with Project Managers and technical teams regarding client requirements.
- Track project progress and communicate updates to clients.
- Escalate risks or issues proactively to management.
- Ensure timely follow-up on pending approvals and deliverables.
Customer Success
- Conduct periodic client satisfaction reviews.
- Identify improvement opportunities based on client feedback.
- Must Upsell and Gross sell to clients for account growth.
- Work towards increasing client retention and satisfaction.
- Assist in identifying upselling and cross-selling opportunities where appropriate.
Documentation & Reporting
- Maintain CRM records and client account documentation.
- Prepare weekly and monthly client status reports.
- Track feedback, action items, and meeting minutes.
- Generate account health reports for management.
Required Skills :
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-centric approach with excellent problem-solving skills.
- Ability to manage multiple client accounts simultaneously.
- Strong organizational and follow-up skills.
- Ability to coordinate effectively across multiple departments.
- Good presentation and negotiation skills.
Technical Skills :
- CRM Tools (HubSpot, Salesforce, Zoho CRM, or similar)
- Microsoft Office Suite
- Google Workspace
- Project Management Tools (Asana, Jira, Monday.com, Trello)
- Microsoft Teams / Zoom / Google Meet
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- 1–3 years of experience in Account Management, Client Success, Customer Relationship Management, or Project Coordination.
- Experience working in an IT Services or Software Development company will be an added advantage.
Key Performance Indicators (KPIs)
- Client Satisfaction (CSAT) Score
- Client Retention Rate
- Response Time to Client Queries
- Timely Closure of Client Action Items
- Number of Client Review Meetings Conducted
- Client Feedback Collection & Resolution
- Account Health Score
- Upsell/Cross-sell Opportunities Identified
- SLA Adherence
- Internal Coordination Efficiency
What We're Looking For :
- Excellent communication and relationship management skills.
- Ability to build trust and maintain long-term client relationships.
- Strong ownership and accountability.
- Ability to work in a fast-paced environment.
- Must Know how to upsell and Gross sell.
- Positive attitude with a customer-first mindset.
- Strong attention to detail and follow-up.
Benefits:
- Flexible schedule
- Leave encashment
- Provident Fund
- Work from home
Work Location: In person
