Job Title: Customer Support Executive – Uber Voice Process
Location: Mohali
Shift Timing: 3:00 PM to 12:00 AM
Shift Type: Rotational Shifts and Rotational Week Offs
Job Summary
We are looking for enthusiastic and customer-focused individuals to join our Uber Voice Process team. The role involves handling inbound and outbound calls, assisting customers and driver partners, resolving queries, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer and driver partner inquiries via voice calls.
- Provide accurate information regarding rides, payments, account issues, and app-related concerns.
- Resolve customer complaints professionally and efficiently.
- Maintain high standards of customer satisfaction and service quality.
- Document customer interactions and update records accurately.
- Escalate complex issues to the relevant departments when necessary.
- Adhere to company policies, processes, and quality standards.
Eligibility Criteria
- Minimum qualification: 12th Pass / Graduate.
- Good communication skills in English and Hindi.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts.
- Customer service experience will be an added advantage.
- Freshers are welcome to apply.
Required Skills
- Excellent verbal communication.
- Active listening and problem-solving abilities.
- Customer-centric approach.
- Ability to work under pressure.
- Team player with a positive attitude.
Benefits
- Competitive salary package.
- Performance-based incentives.
- Training and career growth opportunities.
- Friendly and professional work environment.
Pay: ₹14,000.00 - ₹25,000.00 per month
Work Location: In person
