Job Purpose Description:
This role is responsible for implementing process excellence initiatives to improve process efficiency, controls and effectiveness across all teams in the Operations department including C&I, Emerging Businesses & Mortgages and Retail Unsecured assets LOBs which conduct High value structured transactions with diverse customer segments through diverse distribution channels while adhering to organizational and regulatory standards to achieve the long-term quality assurance and operational excellence vision through instituted policies and procedures.
Process Excellence
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Maintain existing SOPs and write / create new ones for new products / operations processes
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Monitor TAT and generate FTR reports
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Identify process improvement opportunities and share the same with the Team Leader
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Test feasibility of market and industry best practices, and draw up a plan to implement the same
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Create and continuously update a knowledge/ ideas repository to capture good practices within and outside the organization
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Implement Kaizen, quality circles, green belt projects and activities across Operations teams
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Create cross functional teams with Operations department and work on quality initiatives
Internal Operations Audit Management
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Create an audit plan as per the compliance requirements, and an audit calendar for their respective lines of business
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Define checklists to be used during the audit process
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Conduct the internal audits as per plan, and generate reports highlighting critical findings and process gaps identified
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Share audit outcomes and report with the process owners, and escalate higher order incidents and critical process gaps
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Collaborate with the all stakeholders to draw up a list of actions based on the outcomes of the audits conducted
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Work on high priority actions items and share progress updates with the team.
External Operations Audit Facilitation
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Gather data from different line of business to share with external auditors in a timely manner
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Support their respective lines of business to implement corrective actions recommended by the external auditors and track the same
Risk Management & Internal Controls
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Record and implement internal controls and operational risk mitigation mechanisms
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Record all incidents and maintain CAPA trackers to ensure none of the incidents are repeated.
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Classify the risks, identify control measures and conduct testing on an ongoing basis
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Test and publish the Key Risk Indicators (KRIs) to be submitted to the ABFL ORM team.
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Test and publish the Risk Control Matrix (RCMs) points and submit them to the ABFL ORM team.
MIS/Reporting and Reconciliation
Activity
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Generate MIS and reports on audits, new process development, process enhancement, and continuous improvement initiatives and share with Team Leader regularly
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Cross verify physical collaterals provided by customers against system entries made by the Operations team
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Track of open entries provided by Accounts team by liaising with the banks to identify customers and intimate Operations team to pass the entries
Project Management
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Assist in Handling Adhoc / directives projects (Internal / External) and providing status update to Section & Unit Heads periodically.
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Assist in ascertaining the road blocks in execution of critical projects and facilitate smooth closures
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Drive Digitization & Automation of Audit processes with the aim of increased coverage, accuracy and per FTE productivity in the governance area.
