Location: Remote (Work From Home)
Shift: Any 9-hour shift between 9:00 AM - 9:00 PM IST
Schedule: 6 days a week, Monday to Sunday, with 1 rotational weekly off
Salary Range: INR 18,000 - 20,000 (Per Month)
Freshers are also welcome.
Apply: https://datastraw.keka.com/careers/applyjob/157009
About the Company:
Datastraw Technologies helps growing and established businesses build better customer experiences and strengthen customer relationships. We combine people, technology, AI, and data-driven processes to support sales, customer service, retention, and other customer-facing operations at scale.
Role Overview:
We are looking for a Customer Repurchase Executive to join our remote team. Your role is to speak with customers, understand what they need, help solve their queries, and encourage them to purchase again. You will also connect with customers who have shown interest in a product but have not completed their purchase.
The role includes customer support, follow-ups, sales, feedback, and retention. Most of your work will be through calls, with chat or email support when required.
What You Will Do:
- Make 100-150 calls every day using the company-provided calling system.
- Call existing customers, understand their experience, and help them make repeat purchases.
- Follow up with customers who were interested in a product but did not complete their order.
- Understand what customers need and help them choose the right product.
- Explain product details, prices, offers, payment, and delivery clearly.
- Answer customer questions about orders, products, payments, delivery, returns, and replacements.
- Take customer feedback, understand their problems, and help provide the right solution.
- Stay in touch with customers through follow-up calls to improve customer satisfaction and retention.
- Update customer details, calls, feedback, and follow-ups in the CRM.
- Achieve daily and monthly targets for calls, sales, repeat purchases, retention, and service quality.
What We’re Looking For:
- At least 6 months of experience in customer support, telecalling, telesales, customer service, retention, or a voice process.
- Good spoken English and Hindi.
- Comfortable speaking to customers and answering their questions over the phone.
- Good listening and communication skills with the ability to explain things clearly.
- Friendly, patient, and comfortable handling different types of customers.
- Able to convince customers, handle objections, and solve basic customer concerns.
- Comfortable working with sales and performance targets.
- Basic knowledge of computers and CRM systems.
- Ready to work 6 days a week with a rotational weekly off, including Sundays or public holidays when required.
- Have a personal laptop/desktop with webcam and stable internet for work from home.
Why Join Us?
- Work from home with a remote customer experience team.
- Build valuable experience in customer support, sales, retention, and customer engagement.
- Work with growing brands and gain exposure to different customer processes.
- Learn to use modern CX tools, technology, and AI in your day-to-day work.
- Develop strong communication, customer handling, and sales skills.
How to Apply:
Please apply using this link: https://datastraw.keka.com/careers/applyjob/157009
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Work from home
Application Question(s):
- All candidates are required to complete their application through the official Datastraw Careers link below.
Link: https://datastraw.keka.com/careers/applyjob/157009
- Applications submitted through the link above will only be considered for the recruitment process. Have you successfully completed your application?
Work Location: Remote
