Role description
We are seeking an experienced Senior SRE Engineer with 5 to 7 years of experience to support and maintain payment applications and related platforms in a dynamic, cloud-based environment. The role focuses on ensuring operational stability, monitoring application health, managing production incidents, supporting deployments, and driving proactive issue detection across critical payment systems. The ideal candidate will have strong expertise in Azure cloud environments, DevOps practices, SQL, and production support, along with working knowledge of .NET applications and monitoring tools.
Key Responsibilities
- Provide operational support for cloud-based payment applications and supporting platforms.
- Monitor application health, performance, and availability across production environments.
- Utilize Azure cloud services and monitoring platforms to identify, troubleshoot, and resolve production issues.
- Support CI/CD processes using Azure DevOps and assist with deployment and release activities.
- Analyze application logs, system behavior, and operational trends to proactively identify potential issues.
- Write and modify SQL queries to extract, validate, and analyze operational and business data.
- Troubleshoot .NET application runtime issues and support production stability.
- Manage and respond to incidents, s, and operational events in accordance with established support processes.
- Collaborate with engineering teams, SMEs, and stakeholders to understand application architecture, dependencies, and business workflows.
- Support batch job scheduling, payment processing activities, integrations, and related operational workflows.
- Contribute to continuous improvements in monitoring, ing, automation, and operational efficiency.
- Participate in knowledge transfer sessions and maintain operational documentation, SOPs, and runbooks.
Required Skills
Proficient
Intermediate
Knowledge
Experience
- 5 to 7 years of experience in Site Reliability Engineering, Production Support, Application Support, or related roles.
- Experience supporting cloud-hosted enterprise applications in a production environment.
- Experience working with incident management, change management, and operational support processes.
Key Expectations
- Strong troubleshooting and analytical problem-solving skills.
- Ability to understand application ecosystems, integrations, and technical dependencies.
- Capability to move beyond reactive support and drive proactive monitoring and issue prevention.
- Ability to work effectively in environments with frequent releases and evolving systems.
- Strong collaboration and communication skills across technical and business teams.
- Commitment to documentation, knowledge sharing, and continuous improvement initiatives.
Why Join UST
UST is a leading digital transformation company that partners with global enterprises to solve complex business challenges through technology and innovation. You'll have the opportunity to work on enterprise-scale solutions, collaborate with skilled professionals across global teams, and build your expertise through continuous learning and career growth opportunities.
Skills
.NET, Azure Service Bus, SQL, CI/CD, Azure Functions, Site Reliability Engineering, Cloud Infrastructure, Dynatrace, PagerDuty, Observability, Microsoft Azure
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
