Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Amazon Web Services (AWS)
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity through timely resolution of technical challenges.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of applications.
- Document and communicate findings and resolutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Web Services (AWS).
- Experience with cloud infrastructure management and deployment.
- Strong troubleshooting skills for diagnosing and resolving application and infrastructure issues.
- Familiarity with monitoring tools and incident management processes.
- Ability to work with scripting languages to automate routine tasks.
- Understanding of networking concepts and security best practices within cloud environments.
Additional Information:
- The candidate should have minimum 3 years of experience in Amazon Web Services (AWS).
- This position is based at our PDC3B - SEZ location.
- A 15 years full time education is required.
