Role Title: Client Growth Visits Facilitator Manager (CL7)
Role Summary
Designs and facilitates client visits and workshops that create meaningful dialogue, align stakeholders, and progress strategic business objectives.
Key Responsibilities
- Lead end-to-end planning and facilitation of client visits and workshops
- Develop agendas, discussion guides, and workshop materials
- Coordinate with account teams and SMEs to ensure relevant and impactful content
- Manage visit logistics in partnership with Program Support teams
- Capture outcomes, actions, and follow-up requirements from client engagements
- Contribute to development of facilitation playbooks and reusable assets
- Support continuous improvement through client and stakeholder feedback
Qualifications
- Experience facilitating workshops, meetings, or stakeholder engagements
- Strong communication, organization, and presentation skills
- Proven ability to manage multiple priorities and stakeholders
- Experience in consulting, transformation, customer experience, or related environments preferred
Success Metrics
- Successful delivery of client engagements
- Quality of workshop outcomes and stakeholder feedback
- Timely completion of visit deliverables and follow-up actions
- Contribution to account and client relationship objectives
Minimum of 3 years of experience facilitating workshops, meetings, or stakeholder engagements
Minimum of 2 years of experience preparing agendas or discussion guides, workshop materials, transformation, and customer experience
Bachelor s degree or equivalent minimum 10 years of overall work experience Excellent communication written and oral and presentation skills
Proven ability to manage multiple priorities and stakeholders
