Job Title: IT Service Delivery Manager
Location: Mumbai
Turbonet Systems Pvt.Ltd is engaged in the business of Information Technology Infrastructure Product Sales, Systems Integration, After Sales Support, Solution, Facility Management Services, Project Management and Allied Services. We have over 20+ years’ experience with offices in Mumbai, Pune, Kolhapur and Delhi.
We are looking for an experienced IT Service Delivery Manager with 5+ years of experience in managing IT support operations and enterprise customer relationships.
Key Responsibilities:
- Manage end-to-end service delivery for customer accounts.
- Monitor daily ticket queues, ticket aging, and incident resolution.
- Ensure SLA/KPI compliance and drive service improvements.
- Coordinate with support teams for timely issue resolution and RCA closure.
- Conduct customer review meetings (Daily/Weekly/Monthly).
- Handle escalations and maintain high customer satisfaction levels.
- Prepare service reports, dashboards, and performance metrics.
Required Skills:
- IT Service Delivery & Operations Management
- Incident, Problem & Change Management
- SLA Monitoring and Reporting
- Knowledge of maintaining data in CRM tool
- Excellent communication and stakeholder management skills
- ITIL knowledge/certification preferred
Required Qualifications
- Bachelor’s degree in information technology, Computer Science, Engineering, or related discipline.
- Minimum 5 years of experience in IT Service Delivery Management or a similar customer-facing role.
- Experience managing enterprise customers and large-scale support environments.
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
