Responsibilities:
- Interact with clients via various channels, including phone, email, chat, or in-person, to address their inquiries, concerns, and requests.
- Provide timely and accurate information to clients regarding products, services, and policies.
- Investigate and resolve client issues, complaints, or escalations in a professional and efficient manner.
- Collaborate with other departments to find solutions and ensure customer satisfaction.
- Develop a deep understanding of the company's products or services to assist clients effectively and stay updated on product changes, updates, and new features.
- Ensure that customer interactions align with company policies, values, and service standards.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
