What You’ll Do
Execute onboarding tasks related to content license activation, access, and availability using defined processes and checklists.
Guide customers through how to access licensed content, including basic platform navigation and usage guidance.
Ensure customers understand what content they have purchased and where to find it.
Track onboarding completion and escalate content access issues as needed.
Monitor basic content usage and consumption data to identify low‑usage or zero‑usage patterns.
Complete outreach and follow‑up activities focused on content awareness and usage.
Respond to common customer questions related to content access, availability, and consumption.
Maintain accurate documentation and activity tracking in Customer Success systems.
Partner with Content, Support, and Customer Success teams to support issue resolution.
What Will Set You Up for Success
1-2 years of experience in Customer Support, Customer Success, Enablement, or a related role.
Experience supporting digital content platforms or licensed content solutions.
Strong attention to detail and comfort following defined processes and playbooks.
Clear written and verbal communication skills.
A customer‑focused mindset
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job: Customer Success
Job Family: GO_TO_MARKET
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 24681
