Job Title: Operations Executive / Operations Support
Location: Work from Office
Experience Required: 0–3 Years
Salary: ₹35,000 – ₹40,000 per month + Performance Incentives
Working Days: 6 Days a Week
Role Overview
We are looking for a dynamic and detail-oriented Operations Executive to support and streamline day-to-day operations. This role involves managing bookings, coordinating with customers and service providers (groomers), improving internal processes, and ensuring smooth service delivery.
Key Responsibilities
Operations & Coordination
● Manage end-to-end booking confirmations and service scheduling
● Take and align customer orders with available service providers
● Act as the front-line contact for customers availing services
● Coordinate effectively between customers and groomers
Operational Support & Process Improvement
● Track and manage daily operational tasks and workflows
● Identify gaps and help improve internal processes for efficiency
Schedule Management
● Plan and optimize daily schedules for service providers
● Ensure timely service delivery and efficient resource allocation Escalation Management
● Handle and resolve escalations from both customers and service providers
● Maintain a high standard of customer satisfaction
Reporting & CRM
● Generate daily/weekly reports on operations and performance
● Maintain accurate data in CRM systems and track interactions
Requirements
● 0–3 years of experience (Operations)
● Strong written and verbal communication skills
● Ability to multitask and work under pressure
● Customer-focused mindset with strong problem-solving skills
Preferred Skills (Good to Have)
● Proficiency in Kannada (highly preferred); Tamil / Telugu is a plus
● Experience in chat support or customer handling ● Prior experience using CRM tools
Tools & Setup Requirements
● Must own a personal laptop
● Must have a spare phone for operational communication
What We’re Looking For
● Highly organized and proactive individual
● Strong coordination and communication skills
● Ability to handle fast-paced operational environments
● Team player with a solution-oriented approach
Benefits: Cell phone reimbursement
Work Location: In person
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
