Dear Candidate,
Greetings from the Cognizant..!
#SFDC Kochi
We are hiring Genesys Developer for Kochi location
Please find the below Job Description for your reference.
Job Summary
Genesys Cloud Technical with Contact Center
Exp - 3 Years - 12 Years
Client Solution Leadership : Act as the primary technical advisor to clients, articulating solution constructs that align with business goals and customer experience transformation.
Presales Engagement : Support presales solutioning by designing and presenting Genesys Cloud architectures, demonstrating value propositions, and influencing client decision-making.
Delivery Assurance : Lead delivery audits to ensure solutions meet architectural standards, compliance, and best practices, driving quality and consistency across engagements.
Technical Design & Development : Own the end-to-end technical design and lead development activities for Genesys Cloud implementations as part of large-scale transformation programs.
CRM & Ecosystem Integration : Drive integration discussions with CRM platforms such as Salesforce, ensuring seamless interoperability and maximizing business value.
AI-First Mindset : Champion AI-driven approaches, articulating how AI capabilities in Genesys Cloud can enhance customer experience and deliver measurable outcomes.
Team & Partner Leadership : Lead technical teams, mentor architects and engineers, and collaborate with ecosystem partners to build mindshare and strengthen delivery excellence.
Best Practice Incubation : Define, document, and propagate architectural best practices, fostering innovation and continuous improvement across projects.
Qualifications
Obtain a degree in computer science information technology engineering or a related discipline or possess equivalent practical experience focused on software development
Gain practical experience of at least two years in Contact Center
