An Operations & Maintenance (O&M) Manager in a cooperative housing society (especially under frameworks like the Maharashtra Cooperative Societies Act, 1960) is responsible for ensuring that all physical infrastructure, utilities, and support services of the society function efficiently, safely, and cost-effectively.
Here’s a structured breakdown aligned to real-world society operations:
1. Core Objective
Ensure uninterrupted functioning, upkeep, and lifecycle management of all society assets—while maintaining compliance, safety, and resident satisfaction.
2. Key Responsibility Areas
A. Infrastructure & Maintenance
Oversee maintenance of:
Buildings (civil, structural, waterproofing)
Electrical systems (DG sets, transformers, panels)
Plumbing & water systems (tanks, pumps, WTP, pipelines)
Lifts (AMC coordination)
CCTV footage – monitoring & maintenance
Plan and execute preventive and breakdown maintenance
Maintain asset registers and maintenance logs
B. Vendor & AMC Management
Finalize and manage AMCs (e.g., lifts, DG, firefighting systems)
Supervise contractors (housekeeping, security, gardening)
Track vendor performance through SLAs/KPIs
Validate bills and ensure contract compliance
C. Utilities & Resource Management
Monitor consumption of:
Electricity
Water
Diesel (DG)
Implement cost optimization measures
Ensure backup systems are functional (DG, water storage)
D. Safety & Compliance
Ensure compliance with:
Fire safety norms (equipment, drills, certifications)
Electrical safety audits
Lift inspections
Maintain statutory records and renewal timelines
Coordinate with local authorities when required
E. Staff Supervision
Manage on-ground teams:
Technicians
Housekeeping
Security (in coordination with agency)
Ensure proper duty rosters and attendance
Provide operational guidance and escalation handling
F. Resident Issue Resolution
Address complaints related to:
Maintenance issues
Common area services
Maintain complaint tracking system
Ensure defined TAT (turnaround time)
G. Projects & Capex Work
Execute major works like:
Painting
Waterproofing
Driveway repairs
Infrastructure upgrades
Coordinate with MC (Managing Committee) for approvals
Track budgets, timelines, and quality
H. Documentation & Reporting
Maintain:
Maintenance logs
AMC records
Asset register
Submit periodic reports to Managing Committee:
Status updates
Cost reports
Risk/issues log
3. Key KPIs (Performance Metrics)
Complaint resolution TAT
Preventive maintenance adherence (% completed vs planned)
Utility cost optimization (% reduction)
Equipment uptime (DG, lifts, pumps)
Vendor SLA compliance
Safety audit compliance score
Budget vs actual maintenance spend
4. Required Skill Set
Technical knowledge (civil, electrical, plumbing basics)
Vendor negotiation & contract management
Problem-solving and crisis handling
Basic financial understanding (budgeting, cost control)
Communication with residents and committee
Regulatory awareness (society laws, safety norms)
5. Typical Reporting Structure
Reports to: Managing Committee / Secretary / Chairman
Works closely with:
Accountant / Admin Manager
Security Supervisor
External vendors
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
