Position Summary: 3rd party
The Customer Service Coordinator is responsible for managing After Market Orders (AMO), Warranty Replacement Orders, and Free of Cost (FOC) orders, coordinating export documentation and logistics, and ensuring the timely dispatch of materials in alignment with company policies. The role involves close coordination with cross-functional teams, freight forwarders, and financial institutions to ensure smooth execution of export operations and high customer satisfaction.
Key Responsibilities:
· Process After Market Orders (AMO), Warranty Replacement Orders, and Free of Cost (FOC) orders received from the CFT team.
· Coordinate with Planning and Dispatch teams to ensure timely material dispatch as per company procedures.
· Ensure all order-related activities comply with company policies and guidelines.
· Apply for Certificates of Origin (COO) for various countries through trade portals.
· Follow up with the Finance team to complete and approve COO documentation.
· Obtain freight quotations from forwarders and finalize logistics partners.
· Coordinate with freight forwarders from vehicle placement to final dispatch.
· Manage end-to-end export documentation and ensure materials are dispatched smoothly from the factory.
· Update EDBMS entries in the bank portal and ensure timely closure of records.
· Maintain and update Order Trackers in Plant Daily Management (DM).
· Update Internal Department Daily Management (DM) trackers regularly.
· Arrange courier dispatch of completed export documents to customers.
· Track courier shipments and ensure successful delivery.
· Handle and respond to queries from the CFT team related to AMO, Warranty, and FOC orders.
Key Skills & Competencies
· Strong coordination and communication skills
· Knowledge of export processes and documentation
· Basic knowledge of CorelDRAW will be an added advantage
Preferred Qualifications
· Bachelor’s degree in commerce, Business Administration, or related field
· 1-2 years of experience in customer service/export coordination
· Freshers are also encouraged to apply
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
