Job Description – Front Office Executive
Position: Front Office Executive / Receptionist
Location: Mavelipuram, Kakkanad, Kochi
Employment Type: Full-Time
Job Summary
We are looking for a friendly, well-organized, and customer-focused Front Office Executive to manage the reception and front-office activities. The candidate will be responsible for welcoming customers/patients, handling enquiries, coordinating appointments, managing calls, and ensuring smooth day-to-day front-office operations.
Key Responsibilities
- Welcome and assist customers/patients in a polite and professional manner.
- Handle incoming calls, enquiries, WhatsApp messages, and other customer communications.
- Schedule, confirm, reschedule, and coordinate appointments.
- Maintain customer/patient records and update relevant information accurately.
- Provide information regarding services, appointments, and general enquiries.
- Coordinate with doctors, staff, and other departments for smooth customer service.
- Handle registration, billing, payment collection, and receipts, if required.
- Follow up with customers regarding appointments and scheduled services.
- Maintain daily records, reports, and front-office documentation.
- Handle customer concerns professionally and escalate issues when required.
- Ensure the reception area is neat, organized, and welcoming.
- Maintain confidentiality of customer/patient information.
- Support other administrative and front-office activities as required.
Pay: ₹18,731.84 - ₹20,255.56 per month
Work Location: In person
