Broad outline of the Role
Highly skilled Network Professional with deep expertise in SD-WAN, Ethernet, IP, MPLS, BGP, and other core enterprise network technologies. The candidate will have hands-on experience in designing, implementing, and optimizing large-scale enterprise networks, ensuring high availability, performance, and security. A strong understanding of routing protocols, WAN optimization, and service provider environments is essential.
Minimum Qualifications & Experience
Bachelor’s or master’s degree in computer science, Information Technology, Electronics & Communication, or a related field.
10-15 years of relevant experience.
Other Knowledge & Skills
- In-depth knowledge of multicast deployment, management, and troubleshooting.
- SD-WAN: Versa / Fortinet / Cisco Catalyst
- Routing & Switching
- Cloud: AWS / Azure / OCI / GCP
- Security: Fortinet / Check Point / Cisco / Palo Alto
- CCIE or equivalent advanced certification.
- Excellent customer handling ability.
- Should have dealt with large team sizes.
- Experience in building process efficiency.
Key Responsibilities
- Act as a customer-facing technical lead for the design and migration of enterprise network services, including SD-WAN and MPLS-based solutions.
- Conduct customer solution audits and maintain post-sales design documentation to ensure it accurately reflects the live and in-life service status.
- Provide support for in-life MACDs (Moves, Adds, Changes, Deletes), including complex and commercial design changes, by working as part of a triage and delivery team to assess the impact of requests and evaluate incremental business proposals.
- Collaborate with service assurance teams to drive improvements in customer service experience and ensure consistent service quality.
- Attend service review meetings to assess customer feedback and perceived pain points, providing technical recommendations and driving actions to improve service quality and performance.
- Work in close collaboration with cross-functional teams (CFTs) to enhance the customer experience by driving the execution of actions identified through Service Improvement Planning (SIP) initiatives.
- Lead repeat ticket analysis for enterprise customers by conducting thorough Root Cause Analysis (RCA) and implementing Preventive and Corrective Actions (PCA) to reduce recurring incidents and network faults.
- Act as the L4 escalation point for complex network design issues, ensuring timely and effective resolution of critical service-impacting problems.
- Provide strategic advisory to enterprise customers, recommending network enhancements to optimize current operations and ensure scalable, future-proof architecture.
- Validate and approve critical network changes, ensuring seamless rollouts with minimal disruption to customer services.
- Drive post-sales technical design modifications by collaborating with cross-functional teams to deliver customized network improvements aligned with evolving customer requirements.
