Position: Team Leader / Assistant Manager
Experience: Around 3 years
Job Description
Key Responsibilities:
- Manage and drive a team of Customer Support Executives to achieve daily, monthly and overall loan disbursement targets.
- Monitor the complete loan funnel from CIBIL fetch to disbursement and improve stage-wise conversion.
- Ensure proper follow-ups on pending/stuck cases and strict adherence to defined SOPs.
- Track team productivity, individual performance, calling efficiency and target achievement.
- Identify funnel gaps and implement strategies to improve new & repeat loan conversions.
- Coordinate with Credit, IT and other teams to resolve process and customer-related issues.
- Analyse performance data and prepare daily/weekly MIS.
- Conduct team meetings, provide regular feedback and coach team members to improve performance.
- Drive new process improvements, campaigns, automation and business initiatives.
- Handle escalations and ensure a smooth customer experience throughout the loan journey.
Pay: ₹500,000.00 - ₹600,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
