Join our Team as a Mobile Onboarding – Team Leader
Location: Gurgaon
Hours: UK Shift
About the role:
The Mobile Onboarding Team Leader is responsible for the onboarding and implementation of Mobile Products & Services for Onecom’s customers. The Team Leader will provide leadership to the Mobile Onboarding Team, this includes the day-to-day management of the team and has ownership of all processes that are required to support the successful onboarding of mobile services.
The Team Leader is responsible for championing service excellence for both internal and external stakeholders. This is achieved by consistently meeting departmental KPIs and fostering a culture of continuous improvement. By building collaborative partnerships with stakeholders and suppliers, the Team Leader will optimise operational processes and refine customer journeys to ensure they are seamless, efficient, and impactful.
What makes you a great fit:
Key responsibilities:
Oversee the processing of customer Mobile Connections on all networks, to support sales order validation and provisioning across the Desk, Field and Enterprise Sales teams including; new connections, ports, upgrades and tariff changes.
Employee HR management including sickness, capability, disciplinary/grievance, training and recruitment
Provide detailed reports for, but not limited to, Sales Managers, to support understanding of workload (WIP), SLAs (orders/connections/targets)
Act as an operational stakeholder in integration projects, contributing to planning meetings, conducting 'as-is' process reviews, and facilitating the delivery of training to ensure a smooth transition for the team.
Perks for our People:
Holidays: 18 days annual leave, + 6 public holidays
Other Leave: 7 days casual leave, 7 days sick leave
Development: In-House Training Academy
Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
