- To be responsible for the execution of regional strategy pertaining to CTS
- Support to sales as well as operations
- Follow-up with customers and dealers to acquire orders.
- Follow-up and virtual meetings with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, to achieve a business level in line with installed machine population base.
- Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans.
- Work on allocated leads, generate leads, analyse the installed base and customers, generate offers for: Sales of spare parts, Ad –hoc, fixed price, element business, standard service plans to customers and all potential customers.
- Experience of territory handling and good collaboration among the team.
- Fixed price quote creation through CPQ and update the C4C proactively.
- Direct Sales order booking as allocated sales engineers.
- Dealers order booking through shop online (AC Connect) with the help of CSO.
- S2M orders booking and execution with close monitoring.
- Good collaboration with the zonal planner and central planner
- Monitoring of dealer’s credit limit and overdue with a proper collection plan
- Service plans renewal lead and conversion ratio
- MAM2 leads and actions within 24 hrs
Customer Relationship
- Collect customer feedback on service (direct, indirect, and dealers)
- Analyse escalated customer-related problems and work with service to resolve them.
- Analyse factors causing dissatisfaction among customers.
- Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
- Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction.
- Maintain regular contact with all customers.
- Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained.
- NPS follow-ups with the help of CSO and sales team
Receivables
- Receive data on collections and dealers/ customer statements of accounts.
- Follow-up with customers on outstanding/ invoices on service products
- Ensure follow-up with dealers for collections IN ORDER TO maintain cash flow in the company and minimize outstanding.
- Ensure to follow the instructed payment terms and pre-approvals for all other commercial terms & conditions.
- Ensure timely collection payments from customers to control receivables.
Air audits, optimization, AirNet, and all other focus products
- Energy Audit - Track market opportunities,
- Educate customers on audit benefits.
- Study customer/sales-related queries on audit requirements,
- Use of Air scan
- Promotion of Air optimizing products IN ORDER TO reduce energy consumption and generate revenue.
- AirNet & SS piping sell with the help of direct and indirect sources
- More focus on 1:1 and contract ratio
- Techno commercial acumen and understanding of Aftermarket business.
Compliance with Corporate Guidelines
- Follow in letter and spirit the Atlas Copco Vision, Mission, and core values.
- Talent framework competencies
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time.
- Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture
Knowledge and Educational requirements:
- Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company’s market and operation.
- Ability to cope with large sums of information and to create, in partnership with a multi-layered organization, well-defined plans, which will be easily communicated and implemented.
- Strong verbal and written communication skills in English, with the ability to deliver messages to stakeholders at any level inside and outside of the organization.
- Must have a solid comprehensive of the compressor technique business, with proven sales and marketing experience in the compressor industry.
Experience Requirements:
- Minimum 3 to 4 years' experience in CTS sales/operations or relevant experience in CTS products
- Degree /Diploma in Engineering
Personality requirements:
- Firm believer that there is always a better way of doing things.
- Resourceful/ Enthusiastic/ Open-minded.
- Result Oriented.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
On-Site
This role requires you to work on-site at our office in Pune, india. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
