Skill required: Order to Cash - Order Management
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
Language - Ability:English(Domestic) - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Sales Administration Analyst is responsible for managing end-to-end sales order and contract administration activities, ensuring timely order processing, customer communication, delivery coordination, reporting, and issue resolution. The role acts as a key interface between customers, commercial teams, supply chain, finance, and operations to ensure seamless order fulfillment and superior customer experience. Order & Contract Management Customer Service & Query Management Claims & Returns Management Delivery & Logistics Coordination Reporting & Analytics Documentation & Compliance Incident & Issue Management Stakeholder Collaboration Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for? Education • Bachelor s Degree in Business Administration, Commerce, Supply Chain, Operations, or related discipline. Experience • 2–6 years of experience in: o Sales Administration o Order Management o Customer Service o Supply Chain Operations o Shared Services / BPO Operations Technical Skills • SAP ERP / SAP S/4HANA (SD module preferred) • CRM Platforms • Microsoft Office Suite • Excel Reporting and Data Analysis • SharePoint • Email and Collaboration Tools Functional Competencies • Order Management • Contract Administration • Customer Service Excellence • Claims Processing • Reporting & Analytics • Delivery Coordination Behavioral Competencies • Strong communication skills • Customer-centric mindset • Attention to detail • Problem-solving ability • Stakeholder management • Time management • Team collaboration • Continuous improvement mindset
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
BCom
