Desired Candidate Basic Profile:
- Education & Professional Certifications: Graduation; 10+2+3/4 years of formal education.
- Work Experience: 1 to 5 years of real time experience in US/UK/Canadian Geo.
- Excellent interpersonal verbal and written communication skills (business emails and chats)
- Knowledge of basic computer operations, Microsoft Excel & ability to learn.
- Willingness to rotate/delay shifts as needed by the business needs.
Job Description:
- Handle Inbound and Outbound calls/chats to help/clarify/suggest appropriately ensuring sale of the products.
- Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate training options.
- Efficiently and effectively execute up-selling and cross-selling to meet set monthly/Quarterly revenue targets.
- Closely co-ordinate with immediate Supervisor, plan & further optimize effective Campaigns in order to meet set monthly/Quarterly revenue targets.
- Ensure registration & sales data are processed to create a funnel-pipeline for higher value sales and generate repeated business opportunities.
- Work on building industry knowledge about the assigned vertical and successfully complete various Development Training programs offered as per the business needs.
- Accurately update and maintain various database trackers.
- Handle Inbound, Outbound calls/chats to successfully execute various time bound campaigns to reach to the past and current customers.
- Meet customer requirements through first contact resolution.
- Bring any high potential cases or any irate customer to your immediate supervisor’s immediate attention.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Job Type: Full-time
Pay: From ₹45,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Work from home
Work Location: In person
