Key Responsibilities
- Interact with buyers to understand their property requirements, including location, budget, property type, and other preferences.
- Update and maintain buyer information accurately in the Excel tracker or CRM.
- Search subscription client property listings to identify suitable matches.
- Share matching property details with buyers in a timely manner.
- If no subscription property matches the requirement, search the company's website for suitable listings and share relevant property links.
- If no suitable property is available on the website, coordinate with the Sellers Team to source properties through trusted and responsive agents.
- Follow up with the Sellers Team until suitable property options are received.
- Keep buyers informed throughout the property search process.
- Maintain accurate records of buyer interactions, property options shared, and follow-up activities.
- Ensure prompt responses to buyer inquiries and provide excellent customer service.
- Work closely with the Sales and Sellers Teams to ensure a seamless buying experience.
- Meet response time and service quality standards established by the organization.
Required Skills
- Strong communication and interpersonal skills.
- Customer service orientation.
- Good knowledge of Microsoft Excel or Google Sheets.
- Basic computer and internet research skills.
- Ability to coordinate with multiple teams.
- Strong organizational and time-management skills.
- Attention to detail and accuracy.
- Problem-solving and follow-up skills.
Qualifications
- Bachelor's degree in any discipline (preferred).
- 0–2 years of experience in customer support, sales coordination, real estate, or a related field.
- Freshers with excellent communication skills may also apply.
Key Performance Indicators (KPIs)
- Accuracy of buyer data entry.
- Response time to buyer inquiries.
- Number of matching properties shared.
- Turnaround time for sourcing properties.
- Buyer satisfaction.
- Timely follow-up and coordination with internal teams.
- Successful buyer engagement and property closures (where applicable).
Working Relationships
- Buyers
- Subscription Clients
- Sellers Team
- Sales Team
- Operations Team
Preferred Attributes
- Professional and customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Strong follow-up and coordination skills.
- Positive attitude and willingness to learn.
- Team player with a proactive approach.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
