- Develop and execute CRM strategies to improve guest retention and customer engagement
- Manage customer database and maintain data accuracy
- Create and monitor email, WhatsApp, SMS, and loyalty campaigns
- Analyze customer behavior, feedback, and campaign performance
- Coordinate with marketing and operations teams for promotional activities
- Generate reports on customer acquisition, retention, and repeat business
- Improve guest experience through personalized communication and offers
- Handle CRM automation and segmentation for targeted campaigns
- Monitor online reviews and customer feedback trends
Pay: ₹549,526.08 - ₹1,938,937.92 per year
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
