Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : IBM Sterling B2B Integrator
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service stability and ensure high-quality support. Daily activities include monitoring system performance, troubleshooting problems, coordinating with various teams, and ensuring smooth functioning of infrastructure components and application platforms.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Maintain detailed documentation of incidents, resolutions, and operational procedures.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM Sterling B2B Integrator.
- Strong knowledge of infrastructure components including servers, storage, and network devices.
- Experience in troubleshooting operating systems and application platforms in production environments.
- Ability to analyze logs and system alerts to diagnose and resolve technical issues.
- Familiarity with incident management and ticketing systems to track and manage support requests.
- Good communication skills to effectively interact with users and technical teams.
Additional Information:
- The candidate should have minimum 3 years of experience in IBM Sterling B2B Integrator.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
