Job Title: IT Helpdesk Coordinator
Work Location: Mount Road, Chennai
Experience: 2+ Years Relevant Experience
Notice Period: Immediate Joiner – Male/Female Candidate
Salary: 2.2 LPA to 3 LPA
Job Description:
· Prepare daily attendance for all site and mail to corporate office.
· Prepare DCR (Daily Call Report) for all site and mail to corporate office.
· Engineer shift roster has to make based on call / project requirement and engineer training.
· Assign floor to engineers.
· Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
· Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
· Provide technical support to engineers.
· Daily Repeat call report to be prepare.
· Daily more than one hour call report to be prepare.
· Project planning and follow up until complete.
· Prepare monthly consolidated report.
· Prepare monthly review meeting PPT.
· Asset inventories have to maintain.
Knowledge, Skills and Abilities Required:
· MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table).
· People management.
Job Type: Full-time
Pay: ₹220,000.00 - ₹300,000.00 per year
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
