Company: Words Worth
About Us:
We are an innovative EdTech company dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.
Key Responsibilities:
- Customer Interaction: Respond to user inquiries via phone, email, and chat promptly and accurately.
- Issue Resolution: Troubleshoot and resolve non-technical issues, escalating complex problems as needed.
- Product Knowledge: Understand our products and services to effectively assist users.
- Documentation: Record user interactions and issues in the CRM, building a knowledge base for future reference.
- Feedback Collection: Collect user feedback to enhance our offerings and customer experience.
Qualifications:
- Excellent verbal and written communication skills.
- Previous experience in customer support or a similar role for more than 1-3 years.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Education:
Experience:
- Customer support: 1 year (Required)
Language:
Location:
- Navrangpura, Ahmedabad, Gujarat (Preferred)
Work Location: In person
