Job Title: Hardware Asset Management (HAM) Operations SME
Role Summary
We are hiring a HAM Operations SME to support a client IT Asset Management engagement. You will run day-to-day hardware inventory governance in Flexera ONE, improving discovery coverage, data quality, reconciliation, and contract/lease visibility.
Key Responsibilities
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Monitor hardware discovery coverage and scan freshness; investigate gaps and drive remediation with IT teams
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Identify and manage stale, duplicate, and orphaned devices; maintain exception logs and closure tracking
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Support hardware normalization and reconciliation; validate key identifiers and data consistency
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Improve ownership, location, and cost center completeness; coordinate updates via source systems/processes
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Maintain and validate asset–contract/lease linkage; support lease reporting (location, return date, cost)
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Produce and refresh HAM dashboards and monthly governance summary; contribute to governance forums
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Follow runbooks/SOPs and support incident/root-cause summaries related to inventory health
Key Focus Areas
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Hardware inventory coverage & freshness dashboard
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Exception reports: missing attributes, duplicates, stale/orphan devices
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Lease and contract linkage reports (as applicable)
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Monthly HAM governance summary + action tracker updates
Required Qualifications & Experience
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4–8+ years in HAM/ITAM operations (client delivery preferred)
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Hands-on experience with Flexera ONE (preferred) or comparable tools
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Strong understanding of discovery sources (agents/scanners/AD/MDM), inventory hygiene, and lifecycle basics
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Strong Excel/Sheets skills; comfortable analyzing large datasets and exceptions
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Clear communication and coordination across IT operations teams
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ITIL Foundation; IAITAM certification (CSAM/CHAMP)
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Exposure to ServiceNow or similar ITSM tooling
