Oversees the entire sales function — team performance, customer experience, and dealership targets.
1. Team Management & Supervision
Assign daily targets to sales executives and team leaders
Conduct morning briefings on stock, offers, and priority leads
Monitor floor presence — ensure staff are attending walk-ins promptly
Coach and mentor underperforming executives; handle escalations
Review individual performance against monthly targets
2. Sales & Target Achievement
Track daily/weekly sales numbers against dealership targets
Personally handle high-value or corporate/fleet customers
Push financing, insurance, and accessory cross-sells to boost per-vehicle revenue
Follow up on pending bookings and delivery pipelines
Analyze conversion ratios (walk-ins to bookings to deliveries)
3. Customer Relationship Management
Ensure high customer satisfaction (CSI) scores through proper handling of inquiries, test rides, and complaints
Handle escalated customer grievances that executives can't resolve
Build relationships with repeat/loyal customers and referral sources
Oversee post-sale follow-up calls for feedback and referrals
4. Inventory & Showroom Coordination
Coordinate with the stock/logistics team on vehicle availability by model, color, variant
Ensure showroom floor display, cleanliness, and merchandising meet TVS brand standards
Liaise with service department for PDI (pre-delivery inspection) readiness
5. Reporting & Admin
Submit daily sales reports (DSR) to the Dealer Principal /TM
Update CRM/DMS (Dealer Management System) with lead status, follow-ups, bookings
Monitor lead sources (walk-ins, digital, referrals) and their conversion
Track competitor activity and local market pricing/schemes
6. Marketing & Promotions Coordination
Plan and execute local promotional activities, test-ride camps, exhibitions
Coordinate with the marketing team on offers, finance schemes, and festive campaigns
Monitor ROI of local marketing spends
7. Finance & Documentation Oversight
Ensure proper documentation for bookings, RTO paperwork, and finance/insurance tie-ups
Verify pricing, discounts, and exchange valuations are within approved limits
Coordinate with finance partners (banks/NBFCs) for loan processing
8. Training & Development
Conduct product knowledge sessions for new launches
Train team on objection handling, negotiation, and TVS sales processes
Ensure compliance with TVS Motor Company's brand and process standards (SOPs)
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Commuter assistance
- Paid time off
Work Location: In person
