- Experience in technical support for security, surveillance, access control, or time attendance solutions.
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Basic knowledge of CCTV and related security products.
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Good troubleshooting and problem-solving skills.
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Customer-oriented with good communication and coordination skills.
- Provide online technical support for Matrix Access Control, Time Attendance, and CCTV products.
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Troubleshoot hardware, software, connectivity, and configuration-related issues.
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Support customers and system integrators with product installation, configuration, and commissioning.
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Diagnose issues related to biometric devices, attendance systems, access control devices, and CCTV systems.
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Assist with device integration, network connectivity, and basic system configuration.
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Coordinate with internal technical and product teams for complex technical issues and escalations.
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Conduct product demonstrations and provide basic technical training to customers and partners.
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Maintain proper documentation of technical queries, resolutions, and customer interactions.
Required Qualification: Diploma / Bachelor’s degree in Electronics, Electrical, IT, or a related field.
Required Experience: 1+ Yrs
Base Location: Ahmedabad
[email protected] | (+91) 7285 015 015
