Overview:
Would you like to help enrich the lives of learners around the world?
RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.
RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).
Visit us here to find out more: www.rmindia.co.in
We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
Responsibilities:
The DevOps Engineer role reports to the Software DevOps Lead within Product Development and is focussed on a product or portfolio and shares responsibility for the operational delivery of the associated service or services. They will have a strong technical background and are responsible for management and maintenance of Azure DevOps pipelines and deployments, Azure platform maintenance, performance and cost optimization, as well as dealing with issues and incidents related to product IP and platform infrastructure.
DevOps Engineers play a key role in the on-going support and maintenance of high-quality services, liaising with colleagues to understand product designs and architectures and using this knowledge to maintain and support the service alongside UK and India based engineers under the leadership of the DevOps Lead. They use their detailed knowledge of the service to input into product development to improve software architecture, application performance, and platform support and maintainability.
Release Engineering-
The DevOps Engineer acts as the bridge between development and operations, focusing on the transition of code from version control into production environments. Within the Azure DevOps ecosystem, this role is centred on designing, automating, and maintaining robust CI/CD pipelines.
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Planning and carrying out release activities and troubleshooting related issues.
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Work with Technical Architects and Development Leads to understand forthcoming releases and influence their design and development based on operational experience to ensure high levels of service quality.
- Platform Maintenance
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Monitor and optimise system performance, reliability, and scalability.
- Liaise with other team members to ensure that proactive tasks and regular maintenance tasks are planned and executed to a high standard.
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Reactive Support
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Provide 4th line support to resolve incidents or deliver data change requests for hosted applications developed by the development teams as well as other products that form part of the live service.
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Escalate issues, if required, to the Product Owner, Lead Architect or DevOps Lead.
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Identify root cause issues (and fixes if possible) and work with the team to drive product improvements.
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Continual Service Improvement
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Monitor and optimise system performance, reliability, and scalability.
- Identify and deliver projects to prevent issues or to improve quality of service.
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Design and development of projects to deliver support tools, quick-fixes, and project tasks.
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Implementation of projects after successful build and test.
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Product Delivery
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Work with the project team to drive service improvement and operational supportability.
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Team Support & Knowledge Transfer
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Drive knowledge development throughout the team to ensure that operational knowledge and skills are spread throughout the team.
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Stay up to date with industry trends and emerging technologies related to DevOps technologies and practices
The role and its responsibilities can be expected to evolve across time.
Experience:
You will have proven experience of:
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Successfully working in a similar DevOps role, involving software development, infrastructure management, and automation
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Implementing and operating Microsoft Azure environments and the associated deployment, management and monitoring systems.
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Analysing problems and implementing solutions to deliver timely resolution to incidents, support escalations and change requests
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Designing and implementing projects to enhance system monitoring, improving performance and deliver support efficiencies to agreed timescales
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Experience developing and maintaining Azure DevOps (YAML) pipelines
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Technical and operational knowledge of Azure based environments, including deployment through infrastructure as code
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Some experience writing and optimizing SQL queries and programming or scripting languages (ideally Powershell and C#)
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Some experience of monitoring and logging tools such as Icinga, App Insights and Log Analytics
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A good working understanding of data protection and GDPR
You will be:
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Able to demonstrate an accurate, thorough understanding of customer needs and issues and drive product change according to this understanding.
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A calm and methodical problem solver, able to analyse issues and develop / implement appropriate solutions.
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A confident, self-motivated , individual with excellent communication skills who enjoys collaborating with colleagues of all levels in a global team.
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Cognisant of the impact of issues on customers and motivated to resolve these within appropriate timescales
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Motivated by, and aligned to, our core values and our mission to harness technology to improve the learning environment for all.
