Key Responsibilities:
- Respond promptly and professionally to customer queries via phone, email, and chat.
- Assist customers with account setup, platform navigation, and troubleshooting.
- Resolve customer complaints and concerns with empathy and efficiency.
- Escalate complex customer issues to relevant internal teams when required.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Gather customer feedback and share insights to improve products and services.
- Ensure high levels of customer satisfaction through excellent service delivery.
Requirements:
- Bachelor’s degree in Business, Finance, or a related field.
- Prior experience in customer service, customer support, or a similar role preferred.
- Experience in fintech or startup environment will be an added advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced environment and handle pressure effectively.
- Flexible to work in shifts, including weekends if required.
- Proficiency in CRM tools and customer support software.
- Strong interpersonal skills with empathy and patience while handling customers.
- Ability to work independently as well as collaboratively within a team.
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
