Job Description
Rider Support: Serve as the primary point of contact for active riders (vendors), providing immediate support over the call
Booking Management: Manage and manually assign bookings that are require specific coordination
Trip Coordination: Call riders and customers to coordinate pick-up locations, clarify addresses, or navigate to ensure successful trip commencement.
Rider Support (Outbound): Make outbound calls to riders who are active in the system (Welcome call /acceptance rate, low online hours)
Emergency Handling: Serve as the first point of contact for riders
Compliance Checks: Remind riders via call or message about immediate compliance needs (e.g., license expiry, app update, mandatory training).
Daily Briefs: Prepare quick daily summaries on major operational hurdles, fleet availability gaps
Skill / Expertise / Work background:
- Excellent phone communication and active listening skills.
- High ability to multitask and manage call volumes. Strong problem-solving and conflict resolution skills over the phone. Fluency in Tamil and basic English is mandatory.
Experience level:
Minimum 1-2 years of experience in a call center, customer service, or a dispatch/operations control desk
Qualification: Bachelor's degree (any field)
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
