Position: Hospitality Trainer
Department: Training & Academics
Location: Flying Star Aviation Academy
Reports To: Academic Head
Job Summary
The Hospitality Trainer is responsible for delivering high-quality training to students pursuing careers in the hospitality, aviation, travel, and customer service industries. The trainer will develop students' technical knowledge, practical skills, communication abilities, and professional attitude to meet industry standards and enhance employability.
Key ResponsibilitiesTraining Delivery
- Deliver classroom and practical training in hospitality and customer service.
- Teach subjects including:
- Hospitality Operations
- Front Office Management
- Housekeeping Operations
- Food & Beverage Service
- Guest Relations
- Customer Service Excellence
- Professional Grooming & Etiquette
- Business Communication
- Soft Skills and Personality Development
- Conduct interactive sessions using role plays, case studies, demonstrations, and group activities.
- Integrate real-world hospitality scenarios into training.
Curriculum & Lesson Planning
- Prepare lesson plans, presentations, and training materials.
- Update training content in line with current hospitality industry trends.
- Develop practical assignments, projects, and assessments.
- Ensure training aligns with academy and industry standards.
Student Assessment
- Conduct written, practical, and oral assessments.
- Evaluate student performance and provide constructive feedback.
- Maintain attendance, assessment records, and progress reports.
- Identify students requiring additional coaching and provide mentoring.
Practical Training
- Conduct mock hotel operations, guest interaction simulations, and service drills.
- Train students in professional grooming, workplace etiquette, and customer handling.
- Prepare students for internships and employment interviews.
Placement Support
- Assist students with resume preparation and interview skills.
- Conduct mock interviews and group discussions.
- Coordinate with the placement team to prepare students for recruitment drives.
- Provide guidance on career opportunities within the hospitality sector.
Academic Administration
- Maintain training records and documentation.
- Submit weekly and monthly academic reports.
- Participate in curriculum development and faculty meetings.
- Support academy events, workshops, seminars, and promotional activities.
Industry Engagement
- Stay updated with hospitality industry practices and service standards.
- Build relationships with hotels, restaurants, and hospitality organizations for internships and placements.
- Participate in faculty development programs and continuous learning initiatives.
Required Qualifications
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or Tourism.
- Master's Degree in Hospitality Management is preferred.
- Industry certifications in hospitality or customer service are an added advantage.
Experience
- 2–5 years of experience in hotel operations, hospitality training, or hospitality education.
- Prior teaching or training experience is preferred.
- Experience with leading hotel brands is an added advantage.
Required Skills
- Strong knowledge of hospitality operations and service standards.
- Excellent communication and presentation skills.
- Ability to motivate and mentor students.
- Professional grooming and a positive attitude.
- Strong classroom management and facilitation skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Good organizational and time management skills.
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
