Job Description
Experience - 5-7 years
Mandatory Skills: ServiceNow - SaaS.
Roles & Responsibilities.
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Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM, ITOM, CSM, OMT, Custom/Scoped Applications and other business areas.
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Develop scripts, business rules, UI policies, script includes, and workflow automations using JavaScript, Flow Designer, Integration Hub, and Glide Scripting/APIs.
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Service Portal development using CSS, Ajax, HTML is must
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Build and maintain integrations with third-party systems using REST, SOAP, MID Server, and Integration Hub.
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Administer and maintain the ServiceNow platform, including user management, instance upgrades, cloning, and performance monitoring.
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Configure and manage CMDB, discovery, asset management, and other foundational ServiceNow components.
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Implement and optimize security roles, access controls (ACLs), and data policies to ensure platform security and compliance.
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Design and create reports, dashboards, and performance analytics to support business insights and decision-making.
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Troubleshoot platform issues, perform root cause analysis, and implement fixes to ensure system stability and reliability.
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Collaborate with business analysts, architects, and stakeholders to translate requirements into technical solutions and enhancements.
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Stay updated on new ServiceNow features, best practices, and platform innovations to drive continuous improvement and efficiency.
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Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
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Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
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Conduct technology capacity planning by reviewing the current and future requirements
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Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
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Strategize & implement disaster recovery plans and create and implement backup and recovery plans
Manage the day-to-day operations of the tower
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Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
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Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
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Develop shift roster for the team to ensure no disruption in the tower
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Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
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Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
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Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
