Train & Bus Booking Executive
- Company: BAI Infosolutions Private Limited – CoTrav
- Location: Gurgaon (On-site)
- Experience: 0-1 year
- Industry: Travel & Corporate Mobility Services
- Employment Type: Full-time
Job Description
We are seeking an experienced Train & Bus Booking Executive to manage end-to-end rail and bus reservations for corporate clients. The ideal candidate should have a strong understanding of train and bus booking platforms, vendor coordination, customer service, and travel operations. The role requires attention to detail, strong communication skills, and the ability to handle high-volume booking requests efficiently.
Key Responsibilities
Train Ticketing
- Handle train ticket bookings through IRCTC and other authorized booking platforms.
- Manage ticket reservations, cancellations, modifications, refunds, and rescheduling requests.
- Ensure timely confirmation of bookings as per client requirements.
- Coordinate with railway authorities and service providers for issue resolution.
- Monitor waitlisted and RAC tickets and provide timely updates to clients.
- Maintain accurate booking records and travel documentation.
Bus Reservations
- Manage bus bookings through online portals and vendor networks.
- Coordinate with bus operators to secure the best available routes, schedules, and fares.
- Handle booking amendments, cancellations, refunds, and special travel requests.
- Maintain relationships with bus operators and transport partners.
- Ensure seamless travel arrangements and timely communication with clients.
Client Management
- Build and maintain strong relationships with train, bus, and transportation partners.
- Negotiate competitive fares and service agreements with vendors.
- Maintain a database of preferred transport vendors and operators.
- Track vendor performance and service quality.
Operations Management
- Process travel requests accurately and within defined timelines.
- Coordinate with corporate clients to understand travel requirements.
- Resolve booking-related issues and customer queries promptly.
- Maintain MIS reports, booking records, and operational data.
- Assist in billing, invoicing, and payment reconciliation processes.
- Stay updated on railway regulations, bus routes, schedules, and industry developments.
Requirements
- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
- Ability to manage multiple bookings and deadlines simultaneously.
- Proficiency in Microsoft Excel and MS Office.
- Customer-focused approach with strong attention to detail.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
