Job Description:
Job title: Front Desk Receptionist
Job Summary:
We are seeking a friendly, professional, and organized receptionist to be the first point of contact for our gym members and visitors. The ideal candidate will handle front-desk operations, provide excellent customer service, and contribute to a welcoming environment that encourages member satisfaction and retention.
Key Responsibilities:
1. Front Desk Operations
- Greet and welcome gym members, visitors, and prospective clients with a positive attitude.
- Answer phone calls, respond to emails, and handle member inquiries.
- Schedule appointments for personal training sessions or classes.
- Process membership registrations, renewals, and cancellations efficiently.
- Manage cash and card transactions, issue receipts, and maintain accurate records.
2. Customer Service
- Provide information about gym facilities, programs, services, and membership plans.
- Address and resolve customer concerns or complaints promptly and professionally.
- Assist members with check-in and check-out processes using gym software.
3. Administrative Tasks
- Maintain an organized reception area and ensure cleanliness.
- Keep track of inventory for brochures, forms, and promotional materials.
- Support the team by handling basic administrative duties like data entry and file management.
- Prepare and distribute member communications, including event announcements and reminders.
4. Marketing Support
- Assist with promotional activities, including distributing flyers and managing social media inquiries.
- Encourage membership upgrades and promote additional services, such as personal training and fitness classes.
5. Facility Management Support
- Monitor and log visitor traffic to ensure gym safety and security.
- Report maintenance or cleanliness issues to the appropriate team members.
Qualifications and Skills
- Graduate in any discipline; additional education or certification in customer service or administration is a plus.
- Prior experience in reception or front-desk roles, preferably in a gym or fitness environment.
- Strong interpersonal and communication skills.
- Proficiency in using computer systems and gym management software.
- Ability to multitask and remain calm under pressure.
- Friendly, approachable demeanor with a passion for health and fitness.
Join us and be the face of our gym, creating a welcoming atmosphere where members feel valued and supported on their fitness journey!
Experience:
- Microsoft Office: 1 year (Preferred)
- Front desk - Receptionist: 1 year (Preferred)
- Total work experience: 1 year (Preferred)
Language:
Work Locations: Maligaon, Guwahati & Bharalumukh, Guwahati
Office time: 06:00am - 11:00pm &
04:00pm-10:00pm
More info - share your resume - 7099094301 - or call for interview
Job Type: Full-time
Pay: ₹11,000.00 - ₹13,000.00 per month
Work Location: In person
